Comments on: Do You Know What Your Customers Are Saying About Your Business? http://www.homebiznotes.com/do-you-know-what-your-customers-are-thinking-how-do-you-handle-it/ All about home business. Tue, 29 Dec 2009 19:47:16 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Yvonne Russell http://www.homebiznotes.com/do-you-know-what-your-customers-are-thinking-how-do-you-handle-it/comment-page-1/#comment-1632 Yvonne Russell Mon, 09 Jun 2008 07:48:32 +0000 http://www.homebiznotes.com/do-you-know-what-your-customers-are-thinking-how-do-you-handle-it/#comment-1632 Twitter is well worth a try. Plurk is a new one now too... hard to keep up with them all. Twitter is well worth a try. Plurk is a new one now too… hard to keep up with them all.

]]> By: Mary Emma Allen http://www.homebiznotes.com/do-you-know-what-your-customers-are-thinking-how-do-you-handle-it/comment-page-1/#comment-1559 Mary Emma Allen Fri, 06 Jun 2008 00:05:47 +0000 http://www.homebiznotes.com/do-you-know-what-your-customers-are-thinking-how-do-you-handle-it/#comment-1559 Customer service and customer relations are very important for maintaining your business. Encourage customer feedback and learn to handle it in a diplomatic way. Sometimes, no matter what you do, you won't satisfy a customer and are better off without them. However, try, as much as possible, to have the parting amicable. I haven't become a Twitter user yet, so haven't been involved in the current situation. It sounds like growing pains resulted from fast growth. Unfortunately, in today's "instant results" world, many people aren't patient and are quick to place blame...but not on themselves. Something we need to keep in mind as business owners. Customer service and customer relations are very important for maintaining your business. Encourage customer feedback and learn to handle it in a diplomatic way. Sometimes, no matter what you do, you won’t satisfy a customer and are better off without them. However, try, as much as possible, to have the parting amicable.

I haven’t become a Twitter user yet, so haven’t been involved in the current situation. It sounds like growing pains resulted from fast growth. Unfortunately, in today’s “instant results” world, many people aren’t patient and are quick to place blame…but not on themselves. Something we need to keep in mind as business owners.

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