Home Biz Notes

Don’t Promise Your Home Business Customers More Than You Can Deliver

by Mary Emma Allen on August 31st, 2007

You’re enthusiastic about a project.  You’re excited you have another customer.  You try to make an impression and agree to finish a project or perform a service in less time than usual.  Or you don’t allow time in case you run into a problem.

Take Eric Eggertson’s advice in this post from his Common Sense PR blog…Quick Tip: Don’t Promise More Than You Can Deliver.

Eric talks about resolving problems, but the advice applies to performing services and supplying products for customers.  If you find you can’t keep to the time frame or get the material agreed upon, let the customer know immediately.  Don’t delay, make false promises…and hope everything turns our okay. 

Good communications make for satisfied customers…or as satisfied as you can make them.

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POSTED IN: Business Blogging