Do You Know What Your Customers Are Saying About Your Business?

There’s a lesson to be learned about customer service from Twitter’s recent outages. Have you discovered Twitter yet?
Despite the current issues, I highly recommend it. At first I didn’t “get” Twitter, but I’ve had a change of heart.
I’m a big fan of Twitter for business and for communication. I’ve found Twitter great as a microblogging business tool, for research as well as for sharing ideas.
Twitter is growing, and maybe too quickly. It’s a victim of its own success with a huge number of users. Lately, Twitter has been flipping out and unable to manage the load. With a strong fan …read more