HomeBizNotes.com 
Performing that extra service for your customer or client gives you an edge in today’s competitive world. This doesn’t mean you’re a doormat and let them ask for services and products that go beyond those agreed upon or that you redo again and again something when there seems to be no way you’ll satisfy them.
However:

Reply to their questions promptly…often by e-mail these days.
Follow-up on a purchase or service, perhaps with a phone call.
Take care of any complaints/concerns (within reason) as soon as you can.
Send a “thank you” note by postal mail. It’s surprising how many people appreciate a note that comes in …read more

HomeBizNotes.com 
Following up on customer sales and services helps with satisfied customers or repeat sales and visits. 
Have you tried any of these 13 Thoughtful Follow-up Tips?  Some tips will work better than others, depending on your customer, your product, and the nature of your business.

Send an e-mail, asking if they have any questions.
Write and mail a post card or note with a “thank you” and inquiry regarding satisfaction.
Make a phone call to see if a package arrived safely and satisfactorily.
Include a value added item in the package.  Some authors include colorful bookmarks with their books.
Keep a record of who purchases from …read more

This video is a good basic overview with some practical tips for making gift baskets.
Gift baskets can be a valuable addition to many home business ranges, even if just made to order for special occasions. It’s a good way to value add your products. If you keep thinking of different gift basket themes and love it, you may even have yourself a gift basket business.
In this short video, Joanna Larson covers how to put together a gift basket and wrap it. It’s a shame you don’t see too many close ups, but there is some useful information covered.