Concentrate on Customers, Not Yourself

“If you don’t have anything else to discuss, do you mind if I get some paper work done?” the owner of a recently established small kitchen and bath design business asked my husband and me as he ushered us to the door.  This was after he had spent most of the time we were there telling us about himself.
Apparently when he found we weren’t there to purchase any services or appliances that day, he considered us not worth bothering with.  Justifiably, he probably had estimates and paperwork to do, but he really hadn’t talked with us enough to find out …read more