Home Biz Notes

Thursday Thirteen - 13 Thoughtful Follow-up Tips

by Mary Emma Allen on March 20th, 2008

HomeBizNotes.com 

Following up on customer sales and services helps with satisfied customers or repeat sales and visits. 

Have you tried any of these 13 Thoughtful Follow-up Tips?  Some tips will work better than others, depending on your customer, your product, and the nature of your business.

1. Send an e-mail, asking if they have any questions.
2. Write and mail a post card or note with a “thank you” and inquiry regarding satisfaction.
3. Make a phone call to see if a package arrived safely and satisfactorily.
4. Include a value added item in the package.  Some authors include colorful bookmarks with their books.
5. Keep a record of who purchases from you and send them a tip about using your product.
6. With some businesses, it’s appropriate to keep a record of birthdays and send cards on those days.
7. Ask if they will sign a mailing/e-mail list for updates.  Include some added value information with the product or service update.
8. Offer a something special with a second purchase.  Include this information with a follow-up note or e-mail.
9. Provide some information of value on your blog or web site and refer customers to it.
10. Be available with there is a problem and deal with it. 
11. If you find you’ve made a mistake, follow up on it immediately.
12. Try to remember details about your customers likes and dislikes.
13. Try your very best to spell their name correctly in any follow-up communication.

Value Added Tip:  SMILE!  And check out Yvonne Russell’s earlier post today, Smiles & Thank You’s…The Low Tech Way To Positive Business Connections

Do you have any tips to share?

(c)2008 Mary Emma Allen

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POSTED IN: Business Ideas, Communication, Promotion, Thursday 13