Thursday Thirteen – 13 Thoughtful Follow-up Tips

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Following up on customer sales and services helps with satisfied customers or repeat sales and visits. 

Have you tried any of these 13 Thoughtful Follow-up Tips?  Some tips will work better than others, depending on your customer, your product, and the nature of your business.

1. Send an e-mail, asking if they have any questions.
2. Write and mail a post card or note with a “thank you” and inquiry regarding satisfaction.
3. Make a phone call to see if a package arrived safely and satisfactorily.
4. Include a value added item in the package.  Some authors include colorful bookmarks with their books.
5. Keep a record of who purchases from you and send them a tip about using your product.
6. With some businesses, it’s appropriate to keep a record of birthdays and send cards on those days.
7. Ask if they will sign a mailing/e-mail list for updates.  Include some added value information with the product or service update.
8. Offer a something special with a second purchase.  Include this information with a follow-up note or e-mail.
9. Provide some information of value on your blog or web site and refer customers to it.
10. Be available with there is a problem and deal with it. 
11. If you find you’ve made a mistake, follow up on it immediately.
12. Try to remember details about your customers likes and dislikes.
13. Try your very best to spell their name correctly in any follow-up communication.

Value Added Tip:  SMILE!  And check out Yvonne Russell’s earlier post today, Smiles & Thank You’s…The Low Tech Way To Positive Business Connections

Do you have any tips to share?

(c)2008 Mary Emma Allen